Policies

Quality

Each piece is handmade to order in Christine’s Austin, Texas, studio. Because of the nature of handmade pieces, slight variations occur in size, shape, and texture, however great attention is given to make each perfect in its own right.

Fail Jewelry is committed to creating affordable jewelry from quality materials. Gold-fill is used over gold plate or vermeil. Gold-fill is the highest quality of a gold plating and will not rub off or turn your skin green. Typically the only people who react to gold-fill are those with an allergy to sterling silver. All of our pieces are nickel-free.

Refunds & Exchanges

If you are not fully satisfied with your order, you may return it for a full refund minus shipping charges, or exchange it against any other item. However, special orders and custom pieces are not available for return or exchange.

If you would like to request a return or exchange, please contact us within 5 days of receiving your order. After 5 days, pieces can be exchanged or returned for store credit only. No returns or exchanges after 10 days from receiving your order.

Holiday purchases made in December will be available for return or exchange through January 10. Special orders and custom pieces are not available for return.

Damages & Repairs

If your piece arrives damaged, please notify us immediately upon receipt. If you accidentally damage your piece, or lose half of your earring pair, please contact us to discuss repair options and possible charges.

Shipping

All orders are shipped within 3 to 4 days via USPS First Class Priority Mail with Delivery Confirmation for a flat fee of $6.00. Purchases over $150.00 ship for free. Expedited shipping is available for additional costs. Please contact us to discuss additional options. International orders are shipped via USPS international mail.

Wholesale

Wholesale orders are welcomed. Please contact us with your store information for more details.

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